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Ensuring access to education for millions of children

Children at desks in a school, working with blue pens. One child is looking directly at the camera


UNESCO, the United Nations Educational, Scientific and Cultural Organisation, promotes peace and security through international cooperation in education, sciences, culture, communication, and information. Their mission is to foster global citizens who are free of hate and intolerance, to provide quality education for all, and to strengthen bonds between nations through cultural heritage.

They partnered with Kind for their Education in Emergencies (EiE) project, a five-year initiative collecting data from countries experiencing crises, whether natural disasters or conflicts. The project’s aim is to gather, understand, and share knowledge, identify best practices, improve data systems, and facilitate learning from affected countries to prepare for and assist future crises.

UNESCO required assistance in handling a vast range of complex information, including reports, data systems, workshops, user profiles, guidebooks, and partner projects. The goal was to develop a user-centered digital platform that not only hosted this information but presented it in a user-friendly way to support their work.

Three child refugees in a tent Kabul

“Education is a fundamental human right. For children and youth caught up in emergency situations, education not only means the continuity of learning, but it also provides a sense of normalcy and the key to a different future.”

Desk-based research ๐Ÿ”—

Utilising all of the rich content UNESCO had collected, we worked with these documents to understand the complexities of the subject matter, we also looked at related work through partner organisations. This provided us with the foundational knowledge to ask the right questions to potential users and to start structuring the digital platform in an intuitive format.

User-centric strategic discussions ๐Ÿ”—

We hosted group and 1-1 calls with UNESCO staff, practitioners, partners and future users of the digital platform. This enabled us to fully understand the needs of these users and make assumptions about typical user journeys and functionality that would be really important to users.

A tablet device with a page from the Digital PDF report
An illustrated character from the digital PDF report An illustrated character from the digital PDF report An illustrated character from the digital PDF report An illustrated character from the digital PDF report
A large illustration from the digital PDF report

Prototypes and user testing ๐Ÿ”—

With the same working groups and individuals weโ€™d spoken to directly, we built templates to test our IA, wireframes and content structure. These prototypes allowed users to test our thinking and to provide critical feedback across multiple rounds to allow us to create the most effective product for the people who would be using it.

User-friendly design ๐Ÿ”—

Working with UNESCO’s existing brand and website design system. We created user-friendly design templates for their digital platform which was complimentary to their existing style and formatting but still engagingly communicated their complex information.

The UNESCO Education in Emergencies Knowledge Hub shown on a laptop device outside a government building

Illustrated PDF report ๐Ÿ”—

Kind also helped UNESCO condense a detailed 100-page report into a concise, visually engaging summary report. The report was enhanced with illustrations, clear content breakdown, interactive elements, and links to additional support material. The illustrations, featuring diverse characters, aimed to express the report’s findings and solutions while respecting the seriousness of the events in crisis areas.

Flat images of pages from a report document

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