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Global user-centred discovery and website design for UNESCO.

Ensuring access to education for millions of children

Children at desks in a school, working with blue pens. One child is looking directly at the camera
UNESCO promotes peace and security through international cooperation in education, sciences, culture, communication and information. Their Education in Emergencies (EiE) project is a five-year initiative collecting data and insights from countries experiencing crisis, whether natural disasters or conflict, with the goal of identifying best practice and helping governments and practitioners respond faster and more effectively in the future.

Why UNESCO

“The impact of education being disrupted by emergencies lasts a lifetime. We believe every child deserves the chance to learn, no matter the circumstances.”
Michelle Pavey Michelle Pavey
Three child refugees in a tent Kabul

“Education is a fundamental human right. For children and youth caught up in emergency situations, education not only means the continuity of learning, but it also provides a sense of normalcy and the key to a different future.”

Research and discovery

By the time Kind were appointed, the project had been running since 2019, generating a significant body of data, case studies, reports and user profiles, but very little of it was accessible to the people who needed it.

One-to-one and group calls with UNESCO staff, EiE practitioners and partner organisations across multiple countries gave us a clear picture of what the platform needed to do and the constraints it needed to work within, including users whose primary language was not English and those working in areas with limited connectivity. Practitioners felt isolated, unsure where to start, and frustrated that work was being duplicated across regions because there was no central place to share it.

Information architecture and design

Draft IA structures and wireframes were built and tested with the same practitioners involved in the discovery phase, with multiple rounds of feedback used to refine the structure. The final platform was designed within UNESCO’s existing brand and design system, with templates that made complex information easy to navigate: layered content moving from headlines and summaries through to detailed reports, case studies with downloadable PDFs, and flexible content pages that could accommodate the range of material the project needed to share.

A tablet device with a page from the Digital PDF report
An illustrated character from the digital PDF report An illustrated character from the digital PDF report An illustrated character from the digital PDF report An illustrated character from the digital PDF report
A large illustration from the digital PDF report
The UNESCO Education in Emergencies Knowledge Hub shown on a laptop device outside a government building

Illustrated summary report

Alongside the platform, Kind condensed a 100-page research report into a concise, visually engaging summary. Illustrations featuring diverse characters brought the findings to life while respecting the seriousness of the subject matter, and interactive elements and links to additional resources gave readers clear paths to explore further.

Flat images of pages from a report document

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